To provide the much-needed support for Foreign Domestic Helpers (FDH), the Labour Department in Hong Kong has launched a hotline that will start to operate on December 19. FDA who will start accepting calls through this number, 2157 9537.
The services offered for FDH includes advice rendered particularly on their rights and obligations stated under the Standard Employment Contract and other labour laws in the country.
Callers can also inquire, complain about labour matters and request assistance towards their employment agencies and employers as well. Aside from that, FDHs can also ask for appropriate advice and request assistance for suspected ill-treatment, as confirmed by the Hong Kong News.
“The hotline is manned by operators of the 1823 hotline service who are conversant in Cantonese, English, and Putonghua and which operates 24 hours a day,” says the Labour Department.
Furthermore, interpretation in languages such as Thai, Nepali, Urdu, Bahasa Indonesia, Hindi, Punjabi, and Tagalog will be available from 8 in the morning until 10 in the evening, from Monday to Sunday, with a variation on public holidays.
FDH can also file a complaint through the email account of the Labour Department at [email protected].
“To report a crime or during an emergency when one’s personal safety is at risk, the FDH should immediately call 999 for help,” says the Labour Department.